City Of Dallas
We promise to provide every service to your highest level of satisfaction. We abide by a zero-tolerance policy for intoxicating substances, are ADA Compliant, and invite any complaints to be filed directly to the City of Dallas.
Zero Tolerance Policy
We do not tolerate:
The presence of illegal drugs or the illegal use of legal drugs in our workplace.
The use, possession, distribution, or sale of controlled substances or alcohol is strictly prohibited while on duty, while on the Company's premises or worksites, or while operating the Company's equipment or vehicles.
The use of illegal drugs or threats to us drugs.
If you reasonably suspect the driver is/was under the influence of drugs or alcohol, please ask to STOP THE VEHICLE IMMEDIATELY and report the incident by phone to 469-745-4597 or by email to operations@scaleandchange.com.
ADA Compliance
Wheelchair-accessible vehicles are available upon request.A valid credit card is required to book all reservations regardless of the final payment method (direct bill or cash).
Complaints
How to report complaints to the City of Dallas?Code Compliance Services - Ordinance 29696
Phone: 214-670-3161
Fax: 214-670-6968
Email: avitransporationregulation@dallascityhall.com